Question 1

How long does it take to get going?

Accepted Answer

We can have you live with your first Flows in 24 hours. We connect your PMS and key systems, build your first Flows with you, and you'll have work landing in your inbox the next morning. No lengthy implementation, no training period — you describe what you want, and it runs.

Question 2

Does this replace our revenue management system?

Accepted Answer

No. Otel works alongside IDeaS, Duetto, Lighthouse — whatever you already use. The issue isn't that those systems aren't good. It's that your team doesn't have time to act on everything they surface every single day. One hotel went from 55 pricing adjustments to nearly 500 in the same period. Same system. Just more capacity to act.

Question 3

Will my team actually use it?

Accepted Answer

You don't need to be technical. The operators who get the most out of Otel are the ones who know exactly what they want to see each day. We build the first Flows with your team. After that, work just shows up in their inbox, email, or WhatsApp. Nothing to log into. Nothing to learn.

Question 4

What happens to my data?

Accepted Answer

Every number Otel surfaces comes directly from your own systems — no black box calculations. Your data stays yours. We're completing SOC 2 Type II and ISO 27001 certification, and every insight is fully traceable back to its source data in one click.

Question 5

What does the output actually look like?

Accepted Answer

However you want it. Flows deliver to your email inbox, WhatsApp, Slack, Teams, or directly in the Otel app. Reports come as PDFs, Excel files, or plain-English summaries. Alerts ping you the moment something needs attention. You choose the format and the channel.

Question 6

How is this different from another dashboard?

Accepted Answer

Dashboards give you a picture — then you have to dig. Otel gives you the answer. You tell your co-worker what to monitor, what to flag, and what to deliver. Work comes to you, surfaced and summarised, instead of sitting in a dashboard waiting for you to find it.

Question 7

Does this replace our revenue manager?

Accepted Answer

Absolutely not. Your revenue manager's judgment is the whole point. We stop them spending half their day pulling data so they can use that judgment more. Right now they might make 50 pricing calls a month because that's all the time they have. With Otel doing the analysis, they can make 400.